Poshyam

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Terms and Conditions

Effective Date: 26 May 2025

Welcome to https://poshyam.com ("Website"), operated by Poshyam Agro Solutions Private Limited ("Company," "we," "our," or "us"). By accessing or using our Website, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use our Website.

1. Acceptance of Terms

By accessing and using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other applicable laws and regulations.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to use this Website. By using the Website, you represent and warrant that you meet this requirement.

3. Account Registration

To access certain features of the Website, you may be required to register an account. You agree to:

Provide accurate and complete information during registration.
Maintain the confidentiality of your account credentials.
Notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or misleading.

4. Products and Services

We offer a range of GI-tagged products, including but not limited to Jardalu Aam and Bihar Makhana. All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without prior notice.

5. Pricing and Payment

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We accept payments through secure third-party payment gateways. Prices and availability of products are subject to change without notice.

6. Order Cancellation and Refunds

Orders can be canceled within 24 hours of placement by contacting our customer service. Refunds are processed in accordance with our Refund & Cancellation Policy, available on the Website.

7. Shipping and Delivery

We ship products across India. Delivery times may vary based on location and product availability. Shipping charges, if any, will be displayed at the time of checkout. For more details, please refer to our Delivery & Shipping Policy on the Website.

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Poshyam Agro Solutions Private Limited or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use of any content is strictly prohibited.

9. User Conduct

You agree not to:

Use the Website for any unlawful purpose.
Post or transmit any content that is defamatory, obscene, or offensive.
Engage in any activity that could harm or disrupt the Website or its users.
We reserve the right to suspend or terminate your access to the Website for violations of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Poshyam Agro Solutions Private Limited shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the Website or products purchased through the Website.

11. Indemnification

You agree to indemnify and hold harmless Poshyam Agro Solutions Private Limited, its affiliates, and employees from any claims, damages, or expenses arising out of your use of the Website or violation of these Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Bhagalpur, Bihar, India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the revised Terms.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Poshyam Agro Solutions Private Limited

WeWork, Lal Bahadur Shastri Marg, Gandhi Nagar, Vikhroli West, Mumbai, Maharashtra, India

Email: support@poshyam.com

Phone: +91 8920802361

Return and Refund Policy

Effective Date: 27 May 2025

Thank you for shopping at https://poshyam.com. We strive to ensure that our customers are satisfied with their purchases. However, if you are not entirely satisfied with your purchase, we're here to help.

1. Returns

1.1. Eligibility for Returns

To be eligible for a return, please ensure that:

The item was purchased in the last 7 days.
The item is in its original packaging.
The item isn't used or damaged.
You have the receipt or proof of purchase.
Products that do not meet these criteria will not be considered for return.

1.2. Non-returnable Items : Certain types of items cannot be returned, including Perishable goods (e.g., fresh fruits like Jardalu Aam), Customized or personalized items, Items marked as "Final Sale."

2. Refunds

2.1. Conditions for Refund

Refunds are applicable under the following conditions:
The product is defective or damaged upon delivery.
The wrong product was delivered.
The product does not match the description on the website.

2.2. Process for Refund

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.Please note that refunds will be processed within 7-10 business days. Shipping costs are non-refundable.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer service at [Insert Email Address] within 7 days of receiving the product.
Provide your order number and details about the product you wish to return.
Our team will guide you through the return process and provide you with the return shipping address.
Please ensure that the product is securely packaged to prevent any damage during transit.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., you received an incorrect or defective item).

5. Contact Us